To Our Dear Customers,

Yesterday, April 3^rd Doug Ford and the Province of Ontario announced further closures with respect to essential business and curb-side pickups.   Effective at 11:59 pm April 4^th, we will no longer be allowed to offer pickup at our locations. We will reassess what is allowed in 1 weeks’ time as suggested by the Ontario Government.

However, e-commerce is still allowed at ecigflavourium.com and…

OUR WEBSITE IS… “OPEN FOR BUSINESS” 24/7

We absolutely want to do our part to flatten the curve.  At the same time, we have adjusted how we operate to ensure that NOBODY will have to choose to go back to cigarettes because they cannot access vaping products during this crisis.

We have implemented the following so that you can continue to access whatever you need from us.

1. FREE LOCAL DELIVERY 7 days a week for the following areas: Port Hope, Cobourg, Bowmanville, Newtonville, Newcastle, Wesleyville, Port Granby, Port Britain, Welcome, Garden Hill, Campbellcroft, Bewdley, Camborne, Baltimore, Grafton, Colborne.

2. Local delivery cut-off time for same day service is 4pm.

3. We now also offer FREE Canada Post deliveries with a minimum purchase of $60 throughout Canada.

4. We can be reached at our Port Hope phone number (905-885-5528) 11am-5pm daily for any questions you may have with the ordering process, website or anything else. You can email us anytime and yes, we do respond after hours.

5. Additionally, we have now added a NEW feature to our website LIVE CHAT.  This feature will be available 9am-8pm daily.

6. Use LIVE CHAT is you have any questions or problems while viewing or trying to order from our website

7. If you’re having problems creating an address, simply click and create a new address.

8. If you’re having problems with your password, you can reset it yourself and check your spam folder.  This is a 2-stage process and 2 messages will be sent separately.  We can always reset it for you if you contact us by LIVE CHAT, Email or telephone.

 As always, we are here for you and if you have anything you want to discuss please call or contact and we’ll be glad to assist.

We also really want to thank everyone for their continued support and we’ll get through this together.

Sincerely,

Maria and Dave