Wow, this has all been a crazy two months for all of us! We appreciate how cooperative you have been with the limitations of getting your vaping gear! BUT that's all about to change! The rumours are true, on Monday, May 11th, CURBSIDE PICK UP is once again an option for our Port Hope and Bowmanville customers!

The low down... 

Effective May 11th Doug Ford and the Province of Ontario announced we are allowed to do curb-side pickups once again.   Please read below carefully to fully understand all of the options, including FREE LOCAL DELIVERY and CURBSIDE PICKUP and how they work at the moment.

Remember, e-commerce is always available at ecigflavourium.com and…

OUR WEBSITE IS… “OPEN FOR BUSINESS” 24/7

& CURBSIDE PICKUP… NOW AVAILABLE

We absolutely want to do our part to flatten the curve.  At the same time, we have adjusted how we operate to ensure that NOBODY will have to choose to go back to cigarettes because they cannot access vaping products during this crisis.

We have implemented the following so that you can continue to access whatever you need from us.

CURBSIDE PICKUP Instructions: 

Place your order online or by phone and pay by Credit Card or EMT and we will confirm by phone, a pickup time for the store location of your choice.

Alternatively, if you need something and are passing by one of the locations, you can knock on the door during COVID-19 store hours (SEE BELOW) and we will confirm and process your order.  We can allow you to by Debit or Credit as long as your card is capable  of TAP.  We can tap through the door to remain contactless.  We may ask you for id, if we do, place it on the glass.  We will open the door and place your order in the box.  Pick up your order when we close the door. 

BUSINESS HOURS & CUTOFF TIMES:

BOWMANVILLE – all online and telephone orders for the Bowmanville store same-day curbside pickup or delivery must be placed and confirmed by 1pm.  Curbside pickup is 2pm-5pm Monday-Saturday.  Free Local delivery is 5pm-8pm.  Arrangements will be made for the next business day for orders received after cutoff times.

PORT HOPE - all online and telephone orders for the Port Hope location same-day curbside pickup or delivery must be placed and confirmed by 5pm.  Curbside pickup is 2pm-5pm Monday-Saturday.  Free Local delivery is 5pm-8pm. Arrangements will be made for the next business day for orders received after cutoff times.

FREE LOCAL DELIVERY 7 days a week for the following areas: Port Hope, Cobourg, Bowmanville, Newtonville, Newcastle, Wesleyville, Port Granby, Port Britain, Welcome, Garden Hill, Campbellcroft, Bewdley, Camborne, Baltimore, Grafton, Colborne.

We now also offer FREE Canada Post deliveries with a minimum purchase of $60 throughout Canada.

We can be reached at our Port Hope phone number (905-885-5528) 11am-5pm Mon-Sat for any questions you may have with the ordering process, website or anything else. You can email us anytime and yes, we do try and respond after hours.

Additionally, we have now added a NEW feature to our website LIVE CHAT.  This feature will be available 9am-8pm Mon-Sat.  Use LIVE CHAT is you have any questions or problems while viewing or trying to order from our website

On the website, If you’re having problems creating an address, simply click and create a new address.

If you’re having problems with your password, you can reset it yourself and check your spam folder.  This is a 2-stage process and 2 messages will be sent separately.  We can always reset it for you if you contact us by LIVE CHAT, Email or telephone.

As always, we are here for you and if you have anything you want to discuss please call or contact and we’ll be glad to assist.

We also really want to thank everyone for their continued support and we’ll get through this together.

Sincerely,

Maria and Dave